Expertech Field Service Program
Services
The customer service department at Expertech is capable of providing fast-response and competent Field Service Support to downtime situations on various production horizontal and vertical furnaces. This service includes phone support, installation and startup services, onsite trouble-shooting and repairs, replacement parts (dependent on availability), preventive maintenance, and training (at Expertech facility in Scotts Valley, CA). Field Service Support is currently available for the following equipment:
  • Thermco Analock, DDC, and TMX 9k/10k/12k based horizontal furnaces
  • Thermco Mini-brute furnaces
  • Thermco Maxi-brute furnaces
  • Expertech RF, HF, and TT series furnaces
  • SVG/Thermco VTR6000 vertical furnaces
  • SVG/Thermco VTR7000 vertical furnaces
  • SVG Anicon Reactors
  • Furnaces equipped with SEMY MYPRO Controllers
  • BTU/BTI/Kokusai horizontal furnaces
Onsite FS Engineer Support for down equipment Hourly Rate
  • Standard Rate
    Normal work schedule, M-F, 8am-5pm
 $150
  • Overtime Rate
    Nights, Weekends
 $225
  • Holiday Rate
    National and Expertech recognized holidays
 $300
Installation and Startup Support for new/used equipment Hourly Rate
  •  Standard Rate
    Normal work schedule, M-F, 8am-5pm
 $150
  • Overtime Rate
    Nights, Weekend
 $225
  • Holiday Rate
    National and Expertech recognized holidays
 $300
Phone Support No Charge

 
Note:
  • Minimum 4 hours charge applies to onsite service.
  • Purchase order is required.
  • Travel expenses are additional.
  • Parts and materials provided by Expertech are additional.

Want to know more? Contact Expertech